Workplace Operations & Experience Manager (m/f/d)

Thoughtworks UK is looking for its newest Workplace Operations & Experience Manager as we open our brand new space in Endeavour House, right in the heart of Shaftesbury Avenue. This role sits within our global Workplace Operations & Experience (WOPX) function and reports into our Regional Lead for Western Europe.

The WOPX Manager role is a blend of strategic thinking and operational delivery, requiring collaboration with multiple partner teams. The WOPX Manager oversees day-to-day operations of our spaces and experiences, and develops programs, initiatives, and events to enhance our office environments in London, Newcastle and Manchester.

This is a fulltime in-office role in our brand new London space, while providing remote support for our Newcastle and Manchester offices. The role requires flexibility to alter core working hours to support after hours events (evenings and weekends) as required.

Success for this role looks like a well run space that is being used to energise the culture and drive a sense of belonging with the experiences we are responsible for, along with positive feedback from users.

Job responsibilities

You will ensure the office space is well-maintained, safe and organized to provide a conducive work environment including ensuring it has all the supplies required to operate efficiently and provide first level support to Thoughtworkers with processes such as Travel booking and workplace facilities use.
You will work with Thoughtworkers to ensure visitors (clients, partners etc) have an exceptional experience when they are in our spaces.
You will drive community engagement and foster a sense of belonging among employees and the wider ecosystem.
You will collaborate with various teams to conceive and execute meetings, events, and experiences that enhance employee engagement and connection.
You will support internal communications and change management activities.
You will maintain and update facility knowledge management to provide accurate information to employees.
You will manage workplace health and safety and emergency response protocols and oversee access controls for employees and guests. This role will act as a firewarden and first aid officer (training will be provided) and oversee physical security measures and manage relationships with relevant stakeholders to ensure compliance and safety.
You will source and manage suppliers to provide amenities and services for the office and Thoughtworkers.
You will implement sustainability initiatives and track compliance with environmental regulations and our SBTI goals.
You will manage the budget for office operations, analyzing cost-efficiency and optimizing expenses and work with other WOPX team members to deliver plans for regional and global projects across real estate, connection and engagement activities.

Job qualifications Technical Skills

Experience and exposure with the operations of running an office environment and events (in person and virtual).
You can ensure compliance with relevant Health and Safety regulations and manage related projects.
You have experience with facilitating effective communication channels within the office.
You consider yourself 'tech-savvy' (we are a technology consultancy after all).
Experience in core technology platforms like Google Workspaces, Zoom, Zendesk, Coupa or similar.

Professional Skills

Highly organized and detail-oriented mindset.
Strong project management and delivery execution skills.
Quick learner with a positive energy and creativity and a continuous improvement mindset.
Customer service focus and ability to manage stakeholders of varying levels and backgrounds.
Flexible and collaborative.
Ability to solve problems to be able to deliver a solution or outcome.

Other things to know Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Country: UK
City: London
Date Posted: 12-12-2024
Industry: Information Technology
Employment Type: Regular

About Thoughtworks

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.

Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.

Thoughtworks Inc.

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Workplace Operations & Experience Manager (m/f/d)