Claims Manager - Marine and Energy Liability

Location: London

Contract Type: Permanent

Work Pattern: Full Time and Hybrid

About The Job

To be accountable & responsible for a portfolio of all claims associated with the Marine and Energy Liability underwriting division, via referral and directly, ensuring that the best outcomes are achieved consistently for our clients and business, aligning to MS Amlin Values.

To manage, motivate and develop high-performance resource in order to be a TRUSTed, well-reputed claims team, who proactively delivers a first-class claims experience to clients, brokers and internal stakeholders in adherence with all MS Amlin policies, procedures, controls and our claims philosophy

What You'll Spend Your Time Doing

To be the key subject matter expert for all Marine & Energy Liability claims - providing specialist knowledge to clients and business to inform better business decisions and help clients prevent and mitigate losses.

To manage personnel, to high-performing standards, to handle claims arising from responsible line(s) of business - from FNOL to settlement, with due consideration of subrogation/contribution where appropriate, to ensure consistent delivery of superior level of claims service

To be a role model and foster a culture of open communication, collaboration, and continuous improvement - mentoring and sharing technical expertise with team and colleagues to deliver a superior service

To actively monitor portfolio of claims and data to ensure that early, best estimate reserves are in place, that claims financials are regularly validated and that valid claims are settled promptly with a tight control of costs throughout their lifecycle.

To provide Claims thought leadership and 'lead indicator' insights, via formal reporting requirements and verbally, using knowledge and analysis of claims data (as well as managing reserving process from claims perspective) to facilitate better business decisions for responsible claims.

To work together with responsible underwriters to create a compelling proposition to attract and retain desired business and provide support, as required, to our client partners

To build strong relationships with our broker partners, understanding their requirements, gaining feedback to improve service delivery and strengthen relationships with co-insurers, as needed, to positively influence

To proactively participate in business modernization to transform current claims proposition towards our vision for a future claims service proposition

To act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation

To understand, where relevant, all requirements around delegated claims procedures and oversight and treat all service providers and experts as extension of our team.

To ensure the performance of team members remains at an excellent standard (including 'green' KPIs), is regulatory compliant and that:

SMART objectives and personal development plans are set appropriately with relevant training facilitated.

Feedback is given regularly, not just at reviews

Underperformance is actively managed contemporaneously and high performance celebrated.

MS AMLIN CLAIMS PHILOSOPHY

Our corporate purpose is to provide 'continuity in an uncertain world'. MSAmlin Claims provides this for our clients and the business through the consistent delivery of our Claims Philosophy - a service you can TRUST. TRUST represents our 5 service commitments - Transparency, Responsiveness, Understanding, Solution-driven and Technical expertise - which our clients can rely on as our team 'live and breathe' them on a daily basis.

What you'll need

Proven lead experience in managing or handling Claims globally, including strong relationships with relevant experts, brokers and co-insurers

Degree/CII or similar professional qualification (desirable)

Firm understanding of key principles and practices of London Market

London Market Claims System & Microsoft Office Knowledge e.g. ECF, Excel

Account/portfolio management experience

Willingness to travel and attend client events

We are stronger together because of our common interests and rich differences. You may be the strength we didn't know we needed. Believe in yourself, and click apply today!

What Can You Expect From Us?

Competitive Base Salary
Performance Related Discretionary Bonus
Holiday: 28 days core annual leave, and you can buy up to 5 days
Pension: A minimum 2% employee contribution plus 7% MS Amlin contribution (9%) up to a maximum of 5% employee contribution plus 13% MS Amlin contribution (18%)
Private Medical: cover for yourself. Family members/dependants can be added.
Flex Fund: £1,000 (pro-rated based on start date) to spend on flexible benefits.
Life Assurance: 5 x annualised base salary
Enhanced Parental Leave (maternity and paternity): 6 months full pay, entitled from day 1.
Continuous Learning Approach: Including study support with professional qualifications.
Carers Leave: 5 days full pay.
Employer Supported Volunteering: 3 days volunteering leave - full pay.
Annual health screening
Give as you earn
Cycle to work
Season ticket loan
Green car scheme
Retail discount platform

About MS Amlin

MS Amlin is a group of leading global (re)insurance companies, and we are part of the global top-10 non-life insurance group MS&AD. We operate through four legal entities operating in the Lloyd's, Continental European, US and Bermudian global (re)insurance markets.

This role is in our Lloyd's business

Our Lloyd's business writes a diverse (re)insurance portfolio and specialises in providing insurance coverage to commercial businesses and offering reinsurance protection to other insurance companies around the world. We operate from our offices in the heart of London's (re)insurance district and from our market hubs in Asia and the Middle East. We work in partnership with our brokers and clients to provide proactive risk solutions and support across a broad range of trades and industries. We operate through our Lloyd's Syndicate 2001, and we can trace our roots in the insurance market, back over 100 years.

MS Amlin Ltd

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Claims Manager - Marine and Energy Liability